NEOSPIRE, PARENT COMPANY OF HOSTGLOBE, ANNOUNCES NEW HEIGHTS IN CUSTOMER SERVICE WITH THE "STAR" SUPPORT PROGRAM

DALLAS (November 23, 2001)

NeoSpire, Inc., a leading provider of Internet infrastructure managed services, announced today that their new STAR support program will bring customer service in the managed hosting industry to new heights.

The STAR support program stands for Service That Always Responds and is designed to proactively give customers a support experience that exceeds their expectations.

"We do not want our customers to feel as if they are just another trouble ticket," said Mitch Gervis, co-founder and President of NeoSpire. " Forrester research has consistently reported that one out of every two customers of Web hosting companies are unhappy with the service they receive. We have always felt this was entirely unacceptable. Our customers have always praised our service and we feel the STAR support program defines a procedure that embodies NeoSpire's mission to exceed customer expectations."

The STAR support program is a documented internal policy that was designed from customer feedback to properly define support procedures. STAR's guidelines are followed based on the customer's immediate needs and include response time goals, unusual amounts of hands on support and proactive verbal communications.

About NeoSpire

NeoSpire specializes in bringing multi-platform server management, managed application hosting, and wireless enablement to companies in the mid to high-end enterprise market. The company also provides managed services, dedicated servers, enhanced data storage, high-end database support, e-commerce solutions, and multimedia streaming services. NeoSpire's experienced network administration staff and state-of-the-art data center allow enterprises to outsource the deployment, configuration, management, and support of their Web sites and Internet applications in a rapid, cost-effective manner. For more information, visit the company's web site at www.neospire.net.